This past Thursday I received an e-mail from Swiss Chalet promoting their line of gift cards for the holiday season. Near the bottom of the e-mail was a promotion for Scene Card holders could obtain 6 points for every dollar spent on gift cards to Swiss Chalet, Harvey's, Milestones, Kelsey's and Montana's.
So looking for a gift for one my friends I thought this would be a great idea. After hitting our local Zellers on Friday night we cruised over to Swiss Chalet (9350 Yonge Street, Richmond Hill) for some chicken and a gift card. The wait for dine in was 30 minutes to be seated. We inquired about the gift card and was told it was at the take out only. So about face and headed towards the door where the take out was. We stood in line for about ten minutes to order the chicken.
A server took our order, copying it down on the back of receipt in crayon and dissappeared into the kitchen. Next we arrived at the cash where I ordered the gift card. The cashier rang up the gift card and nothing else. My food order did not even get entered and I was forced to reorder. Not only that this location was out of the special Scene point marked gift cards and I had to settle for a regular one.
I'm not really sure of two things from this Swiss Chalet experience:
1. Why promote the Bon Apetit gift card with Scene Points benefits when there are not enough cards in stock?
2. What was the purpose in having a server take my order and dissapear into the kitchen with it only for me to have to reorder at the cashier and have the cashier's order take presidence? After all I did order two quarter chicken dinners one with a multigrain role and one with a white role to our crayoning expert server and received two quarter chicken dinners with white roles when I unpackaged our dinner at home.
Other than that, the food was the usual Swiss Chalet quality. I just wonder sometimes how chains can promote something when there isn't enough stock and their attention to detail is somewhat lacking.
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