"Seymour" Burnt Pizza at Dominos

Recently my family had a pizza party along with other nearby restaurant offerings.   The pizza was ordered from Domino's (916 Seymour Street, Vancouver) and picked up on time from the store.

The Order: 1 Deluxe Pizza and 1 Thin Crust Pepperoni Pizza.

After taking the pizzas back home things seemed hopeful.

The Deluxe Pizza was hot, cheesy and tasted like any customer has come to expect from Dominos anywhere in Canada. The toppings were not skimped on and the cheese was perfectly layered.

The Thin Crust Pepperoni Pizza though was a disappointment. Sure the temperature was great, but the whole thing tasted burnt.  Yes, thin crust pizzas usually have a more crispier crust compared to their traditional counterparts. But this one wasn't borderline about to about turn black and disintegrate.

The issue with the Thin Crust Pepperoni Pizza seemed to be the cooking method.  The pizza crust, obviously being thinner, does not require as much cooking time as more thicker crust pizza.  So in this case the thin crust may have been cooked as long as the Deluxe Pizza in the same oven. Hence the extra crispiness of the thin crust pizza.

Overall, this Dominoes needs to step up it's game. Sure it turns around the pizza for pick up in a respectable time.  But the lack of attention to food preparation in terms of cooking time to ensure optimal taste outcomes is a little concerning and may drive away customers. Perhaps it was a single slip up but it could be a regular occurrence.  Only the chance of another order would answer that question.